Red gateways with red indicators have been available since 2014. Our black Intergas gateways with illuminated digits have been available since the beginning of 2018 and will be replacing red gateways. These digits or indicators display the gateway’s status. Indicators on both gateways mean the same thing:
If only indicator 1 is ON, then your gateway is powered ON, but there’s no connection to the internet or boiler.
Possible causes/solutions:
If this is the case, then a DHCP server cannot be found on your network. This is a server that assigns IP addresses on networks and the internet. Possible solutions:
The gateway connects to your boiler via an RF signal. If only the first three indicators are illuminated, then something is wrong with this RF connection. Try moving your gateway away from any large, metal objects. Other causes/solutions:
If this is the case, there is no response from the Intergas server. Possible causes/solutions:
Warning: Performing a factory reset will wipe any network connection settings you may have entered manually.